Checking or Filing Complaints

To check the complaint history of a program, visit the NYS Office of Children and Family Services website at www.ocfs.state.ny.us or call the Spring Valley Regional Licensing Office at (845) 708-2400 or the Sullivan County Child Care Council at (845) 292-7166.

To File A New Complaint
The health and safety of the children enrolled in care with providers in Sullivan County is a primary concern of our agency. Should you have a complaint concerning a provider, please call the Child Care Complaint Line at (800) 732-5207 or the Sullivan County Child Care, Inc at (845) 292-7166.

Our agency also strives to provide the best service to our clients as possible. Should you have a complaint concerning our agency’s service to you, please call (845) 292-7166 and ask to speak with the Executive Director, Donna Willi or our Registrar, Theresa Marin. Should you have internet access and wish to explore more information concerning a specific provider, quality indicators or a provider’s compliance with regulations, please go to www.ocfs.state.ny.us.

 

Child Abuse Hotline Information

Call our Statewide Toll Free Telephone Number: 1-800-342-3720
TDD/TTY: 1-800-638-5163

If you believe that a child is in immediate danger, call 911 or your local police department.